Support
Need a hand with ShuttInk? Send us an email and we’ll get back to you.
Email us
Please email from the address on your account, and include your username and what kind of phone you use if you’re reporting a problem.
You can also send feedback or report a problem from inside the app: Profile → Settings → Help & support.
Common questions
I didn’t get my sign-up code
Codes come from no-reply@shuttink.app and usually arrive within a minute. Check your spam or promotions folder, then tap Send a new code on the code screen. Codes expire, so always use the newest one.
I forgot my password
On the sign-in screen, tap Forgot password?, enter the email on your account, and we’ll email you a code. Enter the code and choose a new password. If you’re signed in, you can also change it any time in Settings → Account. Still stuck? Email support@shuttink.app from the address on your account.
How do weekly themes work?
A new theme is announced at the start of each week. Submit one photo for it, tagged as Digital or Film. Everyone votes all week, and when the week ends the top 5 photos win shutters: 200, 175, 150, 75 and 50. Ties share the spot.
How do streaks and daily photos work?
Post one daily photo a day, any subject. Each one earns 1 shutter, and every 5 days in a row adds a 20-shutter bonus. Miss a day and your day streak starts over. Entering the weekly theme week after week builds your week streak.
What are shutters and clams?
Shutters are ShuttInk’s in-app currency. You earn them by posting and winning, and spend them in the Shop on profile frames, banners, badges and gear for Ocho. Shutters can’t be bought with money and have no cash value. A clam blind box holds 2 surprise items for Ocho; any duplicates can be sold back for half their price.
How do I delete my account?
In the app, go to Profile → Settings → Privacy → Delete account. This permanently removes your account, photos, posts, votes, comments, friends, shutters and items. If you can’t sign in, email us from the address on your account and we’ll delete it for you.
Something isn’t working
First try fully closing and reopening the app. If it keeps happening, report it from Settings → Help & support → Report a problem, or email us with what you were doing when it happened.